Assistant Manager- Plainwell Location APPLY NOW

Job Title: Assistant Manager

Job Description: An Assistant Manager provides support not only to the Manager, but also to the growth and development of the salons.

Job Requirements: As an Assistant Manager you will be expected to perform daily responsibilities as well as maintain salon performance. Duties include, but are not limited to:

• Creating a “Selling Atmosphere”
• As an experienced team member, recognizing who may need help with their sales and being a coach to them
• Striving to become and industry expert
• Top of Mind awareness with Sales Goals; Daily and Weekly Goals
• Assisting with New Hire Training
• Assisting Manager with Training New Hires and Developing the Teams skills
• Conflict Resolution
• Implementing the “L.A.F.F.” Method with upset customers (Listen, Apologize, Fix it, Follow Up)
• Reconciling customer complaints when possible with “the client is always right” attitude
• When you feel the situation is out of your hands, transfer the client to management
• Salon Cleanliness & Maintenance
• Deep Cleaning Spray Units
• Cleaning Bed Filters assist with acrylics
• Assisting with re-lamping uv beds
• Maintaining and supervising salon cleanliness and ensuring team is performing their daily shift duties
• Whenever needed, help delegate extra cleaning duties to the team
• Membership Assistance
• Monthly Calling list of delinquent members
• End of Month- Cancelled and Frozen Folder information monthly
• Notifying managers of any major membership issues
• Offer Credit First / If not Satisfied / Refer to Manager
• Making Daily Deposits
• Inventory Assistance
• In the event a manager is unable to perform a bi-monthly inventory count the assistant manager will perform the count and email the reports to the correct people
• Invoicing and unboxing orders that come if the manager is not at the salon
• Adding orders to Inventory if the manager is unable to do so

Hours: Ability to work an average of 30 hours per week, with night and weekend availability